1. Who we are and these terms
These terms govern your use of Yourdiai (the “Service”), an email marketing platform operated by CODEPRENEUR DOOEL, KIRIL PEJCHINOVIKJ 50, North Macedonia. By creating an account or using the Service you agree to them on behalf of the business you represent.
Our Privacy Policy, Cookie Policy, Refund Policy and Data Processing Addendum form part of these terms.
2. Business use only
The Service is offered to businesses and professionals only, not to consumers. By using it you confirm that you act for a business, trade or profession. Consumer protection rules that apply only to consumers, such as the 14-day right of withdrawal, therefore do not apply.
3. Your account and workspace
- Give accurate information and keep it up to date.
- Keep your login details secure. You are responsible for everything done through your account and by the team members you invite.
- Every new workspace is reviewed before it can send. We may refuse or limit a workspace to protect the platform and other senders.
4. Sending rules and acceptable use
You are responsible for the emails you send and for the people you send them to. In particular you must:
- Only email people who have given valid consent or with whom you have another lawful basis, and keep proof of it.
- Never use purchased, rented or scraped lists.
- Comply with applicable anti-spam and privacy laws, including the GDPR and the ePrivacy rules of the EU, and identify yourself as the sender.
- Honour unsubscribes. Every email includes a one-click unsubscribe; opt-outs and suppressions are never reversed by the Service.
- Keep bounce and complaint rates low, and not send unlawful, deceptive, harmful or infringing content, malware or phishing.
To protect deliverability for everyone we monitor bounce and complaint rates. We may pause campaigns, disable a sending domain or suspend a workspace that breaks these rules or puts the platform at risk, where possible after telling you.
5. Your data and our role
You own the content and the contact data you upload. You are the controller of your contacts’ personal data; we process it only on your instructions to provide the Service, as set out in the Data Processing Addendum.
6. Plans, billing and taxes
- Subscriptions are billed monthly in advance, in USD, at the price of the plan you choose. Each plan includes monthly sending and contact limits.
- Payments are processed by our payment provider and reseller, AgentaOS, acting as Merchant of Record. AgentaOS charges you, handles applicable sales tax or VAT and issues receipts and invoices; its payment terms also apply to your purchase. We never receive your card details.
- If a payment fails, the provider retries it. Sending continues for 7 days, then stops until the payment succeeds. Your data is not deleted.
- We may change prices with at least 30 days’ notice. A new price applies from your next billing period.
7. Cancellation and refunds
You can cancel at any time from the billing page. Cancellation takes effect at the end of the current billing period and you keep access until then. The Refund Policy explains when refunds are given.
8. Availability and changes to the Service
We work to keep the Service available and secure, but we do not guarantee uninterrupted operation, a particular delivery rate or inbox placement, which also depend on recipients’ providers. We may improve or change features; we will not materially reduce the core features of a paid plan during a billing period you have paid for.
9. Suspension and termination
We may suspend or close an account that breaks these terms, does not pay, or creates legal or security risks. You may stop using the Service at any time. After closing an account you can ask us to export or delete your data; we delete workspace data within a reasonable period unless the law requires us to keep it.
10. Intellectual property
The Service, its software and its brand belong to CODEPRENEUR DOOEL and its licensors. You receive a limited, non-exclusive, non-transferable right to use the Service during your subscription. Feedback you give may be used to improve the Service.
11. Liability
The Service is provided “as is” to the extent the law allows. Neither party is liable for indirect or consequential losses, lost profits or lost data. Our total liability for any claim is limited to the fees you paid in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law, such as for intent or gross negligence.
You will indemnify us against third-party claims arising from emails you send or contact data you upload in breach of these terms or the law.
12. Changes to these terms
We may update these terms. We will give at least 30 days’ notice by email or in the Service before material changes take effect. Continuing to use the Service after that date means you accept the updated terms.
13. Contact
CODEPRENEUR DOOEL · KIRIL PEJCHINOVIKJ 50 · North Macedonia · Company registration number: 4029025532735 · VAT ID: 7865465 · Email: [email protected]